Delivery coverage, shipping fees, pickup, returns, and refund review.
Last updated: 14 May 2026
1. Delivery Coverage
We deliver within Nigeria using available local delivery options, store pickup, and third-party logistics partners where applicable.
2. Delivery Fees
Delivery fees are calculated based on the shipping address and selected shipment option. Available rates are displayed at checkout before an order is placed.
3. Delivery Timelines
Delivery timelines are estimates. Actual delivery may vary due to address accuracy, customer availability, weather, courier schedules, public holidays, or logistics partner delays.
4. Customer Responsibility
Customers must provide accurate shipping details and remain reachable through the contact information supplied at checkout. Delays caused by incorrect or incomplete information are not the responsibility of the store.
5. Store Pickup
If store pickup is selected, orders will be prepared for pickup after payment confirmation. Customers may be required to present order confirmation before collection.
6. Returns and Exchanges
Returns or exchanges are only considered where the wrong item was delivered or the delivered item materially differs from the product description.
Issues must be reported within 24 hours of delivery with clear photo evidence.
7. Non-returnable Items
Items may be declined for return where they have been used, altered, damaged after delivery, or reported outside the stated claim window.
8. Refund Review
Refunds and replacements are not automatic. Each claim is reviewed, verified, and resolved based on the evidence provided and the condition of the item.